Success Story – Coach House

Coach House is one of the industry’s largest and most trusted trade-only names and they are still a proud family-run business.

Client: Coach House

Category: Furniture & Interiors

Date: December 2019

For over 40 years Coach House has imported and sold captivating, design-led, furniture and homewares throughout the UK and further afield. Having begun with humble origins in Yorkshire, Coach House has grown to become one of the industry’s largest and most trusted trade-only names, and they are still a proud family-run business.

Tom at ECOMSILVER, built up a friendly relationship with Coach House over the past two years and when they were ready to re-platform, they came to us. ‘It was fantastic that Coach House chose ECOMSILVER to re-platform too and I took great pride in that!’

We are very happy to annouce that our client has a stunning Ecommerce website, purpose-built by ECOMSILVER to be secure and reliable for their large amount of daily traffic and sales, whilst being easy to use for both their staff and their customers.

What we did:

6 Months Development Work

Ecommerce Website

Dynamic Related Products

Easy-to-use CMS

Responsive Web Design

Extended Search

Following the initial go-live date of the Friday 13th December 2019, we spoke to Phil Lees from Coach House who said ‘The Go-Live process was remarkably smooth – we were initially preparing for around 100 emails from our customers to come in on the 1^st day and we only ended up having 3, which was a huge relief. All orders are processing and consistent.’

He then went on to thank the support team, who have been working around the clock to ensure that Coach House, as well as all of our other clients have their challenges solved in a timely manner. ‘The support team have been brilliant and came straight back to me in a timely manner. I couldn’t ask for anything more!’

Finally, after a glowing review from the team at coach house, Phil said ‘I’d be happy to give my number to anyone looking to re-platform with ECOMSILVER and advise them with their decision.’

We couldn’t be happier with the feedback that we received from Coach House and are looking forward to continuing our partnership with them. With our wide range of business support services such as day-to-day web management, you too can understand your data, marketing and SEO.

Kester, our lead-developer on the Coach House project said ‘I am very happy with the features that I created for Coach House, and after a six-month build-up i was very excited for the go-live, especially to see all of the features working correctly in a live environment.’ He also went on to say ‘The communication from the client to our development team was clear and punctual, which made it easier for us to carry out the work required to build their site.’