We are fully committed to the security and protection of our users’ privacy and therefore wish to be completely transparent in the data we may collect and how we use it. The following policy outlines our approach and obligation to the users of www.ecomsilver.com
Please note any data collected will always be treated with the utmost security and privacy, we will always abide by legislative requirements and never sell the data to any third party.
We use data to provide our services to you
We have to collect and store a small amount of information about you, such as your name, email address, physical address and contact telephone number. We also sometimes require payment details and if you are a business, a company number or VAT number may be requested.
In certain instances, we are also required to share your data with our trusted partners, such as our upstream domain registrars or security certificate suppliers in order to fulfil your service requirements. This is so that we can provide you with the products you ask for.
We use data to keep you informed
We can use the contact details you share with us to advise when your service may be approaching a renewal date or if it is close to reaching its capacity. We also need to be able to reach you should your service become compromised. Additionally, it is necessary to maintain contact for billing purposes.
We use data to determine which products to offer
The services offered to our customers can be influenced by demand. If you choose to receive email marketing from us, we can let you know when new services become available or when there are special offers and promotions.
However, you are in control and you can opt-out of these mailings at any time.
We use data to protect our network and services
We have sophisticated monitoring capabilities in place to help us protect our network and services from unauthorised use or attempted attacks. This is for our customers’ legitimate interests. The information that you provide to us is stored within a secure online database with multiple layers of necessary protection in place.
We require accurate data
It is of great importance that we maintain accurate contact details for customers at all time. Details that are not maintained may result in the inadvertent disruption of service or more a rigorous security verification process if we are unable to identify you or an associated contact.
Storing and Hosting of Data
We take great care in securing the storage of data for websites that we host. Storage of data is held remotely in UK based data centres behind strict firewalls with full monitoring and logging capabilities. We only provide the storage of website data for your website hosting service needs. None of the data we store on your behalf is ever used by our company for any other purpose and will only be accessed in the case of delivering, maintaining and keeping your website fully functional. Website data is never passed on to anyone else and remains located only within the data centers used to host the website.
www.ecomsilver.com take a proactive approach to user’ privacy and ensure the necessary steps are taken to protect it throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Clear GIFs, pixel tags and other technologies
Clear GIFs (also known as web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs, in conjunction with ECOMSILVER services to, among other things, track the activities of visitors, help us manage content, and compile statistics about site usage.
We and our third-party service providers also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our e-mails are viewed, and track whether our emails are forwarded. We use or may use the data collected through cookies, log files, device identifiers, and clear GIFs to:
- Remember information so in subsequent visits a user will not have to re-enter it;
- Provide custom, personalized content and information
- Monitor the effectiveness of our Services
- Monitor aggregate metrics such as total number of visitors, traffic, and usage on our website
- Diagnose or fix technology problems
- Help users efficiently access information after signing in
Contact & Communication
Users contacting ECOMSILVER do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
ECOMSILVER will use any information submitted to provide you with further information about the services we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receipt of email marketing material. Your details are not passed on to any third parties.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
ECOMSILVER cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that ECOMSILVER participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. ECOMSILVER will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
ECOMSILVER use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
ECOMSILVER through our social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by ECOMSILVER. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.