How ECOMSILVER are responding to the CoronaVirus
At the time of writing, the number of people who have tested positively for Coronavirus in the UK is 1,543. With many borders closed, offices taking a ‘work from home’ approach and self-isolation for the elderly and vulnerable predicted to become a requirement, the effect of the virus is not to be underestimated. Beyond health concerns, the virus has also seen stock markets slump which has incited a lot of worry. As eCommerce providers, we know we have to keep our clients updated and help them through this difficult, unprecedented time.
The team at ECOMSILVER must stress that it is business as usual. We are working harder than ever for our existing clients, and making sure we alleviate as much anxiety as possible by providing top-rate customer service. We are busy advising eCommerce businesses, and want to help by suggesting steps to take in order to stay ahead of the curb.
We know that now more than ever, eCommerce is the most important factor of any retail or wholesale business. We feel a responsibility to assist our clients in ensuring that they are actively part of a worldwide shift which will inevitably see shopping online become a vital part of any business.
We have been widely researching the impact that COVID-19 is predicted to have on the sectors our clients serve, and have curated our top suggestions for businesses looking to ensure that they don’t fall behind and ultimately, see their business rise to the top during this time when in-person sales is becoming less common.
Up to Date Integration
Ensure that your warehouse and inventory is fully integrated with your eCommerce platform so that any changes can be automatically updated with no time from you required.
Honest Delivery Times
With changes in UK imports, your business’ delivery times could be effected. Ensure that your customers are kept updated about changing delivery times.
Your customers could be feeling concerned about their orders, so put out a statement that will reassure them, and inform them of any possible changes with your business.
Keep an even closer eye on the products that are performing well, and those that aren’t. If you’re on our platform, this can be viewed in the Customer Overview Area.
Prepare For The New
Prepare yourself for a possible influx of customers. With trade shows for the foreseeable future likely being cancelled, ensure that your business is ready to welcome more online shoppers.
Add Selling Platforms
Consider adding your products to online selling platforms such as Amazon, Etsy or Wayfair. With more people shopping online, these will potentially see a rise.
Experience The Digital
It is time to be more inventive with eCommerce and to ensure that your website stays at the forefront of new technology. Utilise this time to improve your website’s eCommerce and invest wisely in improvements. The more dynamic your site, the better.
With the number of people attending large events declining rapidly, we recommend introducing virtual events to your platform. Perfect for a cost effective way to introduce new products, get to know your customers and more.
ECOMSILVER are here to help your eCommerce
We hope you’ve found our suggestions useful, and will keep us in mind if ever you feel like you require advice regarding your eCommerce business. As ever, we would love to hear from you if you have any queries.